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Special Benefits
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Why is my order delayed?
Thank you again for ordering from Julia. We're working hard on getting your order moving under the status of difficult logistics and piling orders. If it spans weekends or holidays, you need to add the weekends or holidays 1-2 days shipping time. All the orders are processed by sequence. Maybe it's lining for taking on the flight without logistic updating. it may delayed by 2-3 days. Or If you are in UK or Germany, Customs inspection will delay your order for 2-3 days.
Help & FAQS
Why Can't I Track My Order?
Please make sure you place your order at juliahair.com, and entered the correct email & order number. If you confirm it is correct, Please recheck after getting the tracking number 24-48 hours, because the system always have some delay.
Why Is My Order Processing?
Usually, the order processing time is 24-48 hours, most of orders can be processed in 24-48 hours and shipped out, but if the product you order is new arrival wig or hot-selling wig or length, then the processing time may be delayed by 2-3 days. Please don't worry, we will try our best to help you receive it ASAP.
Why Is My Order Delayed?
Thank you again for ordering from Julia. We're working hard on getting your order moving under the status of difficult logistics and piling orders. If it spans weekends or holidays, you need to add the weekends or holidays 1-2 days shipping time. All the orders are processed by sequence. Maybe it's lining for taking on the flight without logistic updating. it may delayed by 2-3 days. Or If you are in UK or Germany, Customs inspection will delay your order for 2-3 days.
Overnight orders Attention?
After the overnight delivery order is returned, the overnight delivery fee will not be refunded or the overnight delivery fee will not be reissued.
Fast Help Service
Whatsapp Number: +8615038958671
Chat Now: https://wa.me/message/FYLP32RCYLU6H1
Text a message: +19165508155
Pls send your problem to us with your order number, so that we could solve the problem asap!